Winmatch 365 Contact Us
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support@winmatch.com
+91 86753 15681
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@winmatch_support
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Frequently Asked Questions
How do I verify my account?
To verify your account, navigate to your profile section and select "Verify Account." Upload clear photos of your ID document, selfie, and proof of address. The verification process usually takes up to 24 hours.
What payment methods are available?
We offer various payment options including UPI, Net Banking, PayTM, PhonePe, credit/debit cards, and several popular e-wallets in India. All transactions are secure and encrypted.
How long do withdrawals take?
Regular withdrawals are processed within 15 minutes to 4 hours, depending on your chosen payment method. VIP members enjoy faster processing times with priority service.
How can I claim welcome bonuses?
New players can claim welcome bonuses by making their first deposit and entering the relevant bonus code during the deposit process. Visit the promotions page for current offers.
Where can I find responsible gaming help?
We promote responsible gaming practices. Contact our support team to learn about deposit limits, cooling-off periods, or self-exclusion options. We also provide links to professional help organizations.
VIP Customer Care
Our VIP members enjoy dedicated support and priority assistance.
Direct contact through exclusive hotline for immediate help
Bypass standard queues with VIP priority support
Interested in VIP status? Reach out to learn about our VIP program benefits and eligibility criteria.
Responsible Gaming Support
We are dedicated to providing a safe and responsible gaming environment for all our users.
Reach our responsible gaming team at: responsiblegaming@winmatch.com
We work with several gambling addiction support organizations in India to ensure you get professional help when needed:
- • Hope Trust Foundation, Hyderabad
- • National Gambling Helpline India
- • Gamblers Anonymous India
For self-exclusion requests, please contact our support team or visit your account settings.
India's Leading Gaming Support
Our multilingual support team serves you in Hindi, English, Tamil, Telugu, and other regional languages
Secure & Confidential
All communications protected with SSL encryption
Licensed & Regulated
Operating under valid gaming licenses
Fast Response
Average resolution time: 10 minutes
24/7 Availability
Always online, never offline